/* ==========================================================================
   Customer Complaint Portal & 3S Dealer Directory Styling
   Tier-1 Industrial Automotive Service Interface
   ========================================================================== */

.portal-container {
  max-width: 920px;
  margin: 0 auto;
}

.portal-header-card {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: 2.5rem;
  margin-bottom: 2.5rem;
  position: relative;
  overflow: hidden;
  box-shadow: var(--shadow-elevation);
}

.portal-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  background: rgba(2, 132, 199, 0.15);
  border: 1px solid rgba(56, 189, 248, 0.35);
  padding: 0.35rem 0.85rem;
  border-radius: 9999px;
  font-size: 0.78rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--color-accent-blue);
  margin-bottom: 1rem;
}

.service-sla-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1.25rem;
  margin-top: 1.75rem;
  padding-top: 1.75rem;
  border-top: 1px solid var(--color-border);
}

.sla-item {
  display: flex;
  align-items: flex-start;
  gap: 0.75rem;
}

.sla-icon {
  color: var(--color-accent-blue);
  background: rgba(14, 165, 233, 0.1);
  padding: 0.5rem;
  border-radius: var(--radius-sm);
  font-size: 1.1rem;
}

.sla-label {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--color-text-heading);
}

.sla-sub {
  font-size: 0.725rem;
  color: var(--color-text-dim);
}

/* Complaint Form Card */
.complaint-form-wrapper {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: 3rem;
  box-shadow: var(--shadow-elevation);
  position: relative;
}

.form-fieldset {
  border: none;
  margin-bottom: 2.5rem;
  padding-bottom: 2rem;
  border-bottom: 1px solid var(--color-border);
}

.form-fieldset:last-of-type {
  border-bottom: none;
  margin-bottom: 1.5rem;
  padding-bottom: 0;
}

.fieldset-legend {
  font-family: var(--font-heading);
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--color-text-heading);
  margin-bottom: 1.25rem;
  display: flex;
  align-items: center;
  gap: 0.6rem;
}

.legend-number {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: var(--color-accent-blue);
  color: #ffffff;
  font-size: 0.8rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.form-row-2 {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 1.5rem;
  margin-bottom: 1.25rem;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
  margin-bottom: 1.25rem;
}

.form-label {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--color-text-main);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.required-marker {
  color: var(--color-accent-red);
}

.input-hint {
  font-size: 0.75rem;
  color: var(--color-text-dim);
  font-weight: 400;
}

.form-control, .form-select {
  width: 100%;
  background: var(--bg-input);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 0.85rem 1rem;
  color: var(--color-text-main);
  font-family: var(--font-body);
  font-size: 0.95rem;
  transition: var(--transition-smooth);
}

.form-control:focus, .form-select:focus {
  outline: none;
  border-color: var(--color-accent-blue);
  box-shadow: 0 0 0 3px var(--color-accent-glow);
  background: var(--bg-input-focus);
}

.form-control::placeholder {
  color: var(--color-text-dim);
}

.form-select option {
  background: var(--bg-surface);
  color: var(--color-text-main);
  padding: 0.5rem;
}

/* AI Triage Recommendation Box */
.ai-triage-panel {
  background: linear-gradient(135deg, rgba(2, 132, 199, 0.1) 0%, rgba(15, 23, 42, 0.7) 100%);
  border: 1px solid rgba(56, 189, 248, 0.35);
  border-radius: var(--radius-md);
  padding: 1.25rem 1.5rem;
  margin-top: 0.75rem;
  display: none;
  animation: fadeIn 0.3s ease-out;
}

.ai-triage-panel.is-active {
  display: block;
}

.triage-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.5rem;
}

.triage-title {
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--color-accent-cyan);
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.urgency-badge {
  font-size: 0.725rem;
  font-weight: 700;
  padding: 0.25rem 0.65rem;
  border-radius: 9999px;
  text-transform: uppercase;
}

.urgency-normal {
  background: rgba(16, 185, 129, 0.15);
  color: #34d399;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.urgency-high {
  background: rgba(245, 158, 11, 0.15);
  color: #fbbf24;
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.urgency-critical {
  background: rgba(225, 29, 72, 0.15);
  color: #fb7185;
  border: 1px solid rgba(225, 29, 72, 0.35);
}

.triage-suggestion-text {
  font-size: 0.85rem;
  color: var(--color-metallic);
  margin-bottom: 0.5rem;
}

/* File Upload Zone */
.file-upload-zone {
  border: 2px dashed rgba(148, 163, 184, 0.25);
  border-radius: var(--radius-lg);
  padding: 2rem;
  text-align: center;
  background: rgba(15, 23, 42, 0.4);
  cursor: pointer;
  transition: var(--transition-smooth);
  position: relative;
}

.file-upload-zone:hover, .file-upload-zone.dragover {
  border-color: var(--color-accent-cyan);
  background: rgba(2, 132, 199, 0.05);
}

.upload-icon {
  font-size: 2rem;
  color: var(--color-accent-cyan);
  margin-bottom: 0.75rem;
}

.upload-text {
  font-size: 0.9rem;
  font-weight: 600;
  color: #ffffff;
  margin-bottom: 0.25rem;
}

.upload-sub {
  font-size: 0.75rem;
  color: var(--color-silver-dim);
}

.file-preview-list {
  margin-top: 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.file-preview-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(15, 23, 42, 0.8);
  border: 1px solid var(--color-border);
  padding: 0.6rem 0.9rem;
  border-radius: var(--radius-sm);
  font-size: 0.825rem;
}

/* Success / Reference Modal */
.ticket-success-overlay {
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh;
  background: rgba(8, 13, 25, 0.85);
  backdrop-filter: blur(12px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  opacity: 0;
  pointer-events: none;
  transition: var(--transition-smooth);
  padding: 1.5rem;
}

.ticket-success-overlay.is-visible {
  opacity: 1;
  pointer-events: auto;
}

.ticket-card-modal {
  background: var(--color-surface-card);
  border: 1px solid rgba(56, 189, 248, 0.4);
  border-radius: var(--radius-xl);
  padding: 3rem;
  max-width: 600px;
  width: 100%;
  text-align: center;
  box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.8);
  position: relative;
  transform: scale(0.95);
  transition: var(--transition-smooth);
}

.ticket-success-overlay.is-visible .ticket-card-modal {
  transform: scale(1);
}

.ticket-ref-box {
  background: rgba(2, 132, 199, 0.15);
  border: 1px dashed var(--color-accent-cyan);
  border-radius: var(--radius-md);
  padding: 1.25rem;
  margin: 1.75rem 0;
}

.ticket-ref-title {
  font-size: 0.75rem;
  text-transform: uppercase;
  color: var(--color-silver-muted);
  letter-spacing: 0.1em;
  margin-bottom: 0.25rem;
}

.ticket-ref-number {
  font-family: var(--font-mono);
  font-size: 1.85rem;
  font-weight: 700;
  color: #38bdf8;
  letter-spacing: 0.05em;
}

/* Dealer Locator Filter Section */
.dealer-locator-filter-bar {
  background: rgba(15, 23, 42, 0.8);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: 1.5rem;
  display: grid;
  grid-template-columns: repeat(3, 1fr) auto;
  gap: 1.25rem;
  align-items: flex-end;
  margin-bottom: 2rem;
}

.dealer-list-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: 1.5rem;
}

.dealer-card {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 1.5rem;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  transition: var(--transition-smooth);
  box-shadow: var(--shadow-subtle);
}

.dealer-card:hover {
  border-color: var(--color-accent-blue);
  transform: translateY(-2px);
  box-shadow: var(--shadow-elevation);
}

.dealer-oem-tag {
  font-size: 0.7rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--color-accent-blue);
  background: rgba(14, 165, 233, 0.1);
  padding: 0.2rem 0.5rem;
  border-radius: var(--radius-sm);
  display: inline-block;
  margin-bottom: 0.5rem;
}

.dealer-name {
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--color-text-heading);
  margin-bottom: 0.35rem;
}

.dealer-address {
  font-size: 0.85rem;
  color: var(--color-text-muted);
  margin-bottom: 1rem;
}

.dealer-contact-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-top: 1px solid var(--color-border);
  padding-top: 0.75rem;
  font-size: 0.825rem;
  color: var(--color-text-main);
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(-4px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (max-width: 768px) {
  .complaint-form-wrapper {
    padding: 1.75rem 1.25rem;
  }
  .form-row-2 {
    grid-template-columns: 1fr;
    gap: 1rem;
  }
  .service-sla-grid {
    grid-template-columns: 1fr;
    gap: 1rem;
  }
  .dealer-locator-filter-bar {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 480px) {
  .complaint-form-wrapper {
    padding: 1.25rem 0.85rem;
  }
  .portal-header-card {
    padding: 1.5rem 1rem;
  }
  .btn-submit-complaint {
    width: 100% !important;
  }
}

/* ==========================================================================
   Dual Registration Entry Points & Portal Authentication Styling
   ========================================================================== */

/* Registration Option Cards */
.portal-auth-prompt-card {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: 2rem;
  margin-bottom: 2.5rem;
  backdrop-filter: blur(12px);
  box-shadow: var(--shadow-subtle);
}

.portal-prompt-header {
  text-align: center;
  max-width: 640px;
  margin: 0 auto 1.75rem;
}

.portal-prompt-title {
  font-family: var(--font-heading);
  font-size: 1.35rem;
  font-weight: 700;
  color: var(--color-text-heading);
  margin-bottom: 0.5rem;
}

.portal-prompt-desc {
  font-size: 0.9rem;
  color: var(--color-text-muted);
  margin-bottom: 0;
}

.portal-reg-options-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 1.5rem;
  margin-bottom: 1.5rem;
}

.portal-reg-card {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: 2rem;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  position: relative;
  transition: all 0.3s ease;
  overflow: hidden;
  box-shadow: var(--shadow-subtle);
}

.portal-reg-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 3px;
  background: var(--color-border);
  transition: all 0.3s ease;
}

.portal-reg-card.dealer-card-reg::before {
  background: linear-gradient(90deg, #0284c7, #38bdf8);
}

.portal-reg-card.customer-card-reg::before {
  background: linear-gradient(90deg, #10b981, #34d399);
}

.portal-reg-card:hover {
  transform: translateY(-3px);
  border-color: var(--color-accent-blue);
  box-shadow: var(--shadow-elevation);
}

.reg-card-icon {
  width: 48px;
  height: 48px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.5rem;
  margin-bottom: 1.25rem;
}

.dealer-card-reg .reg-card-icon {
  background: rgba(2, 132, 199, 0.15);
  border: 1px solid rgba(56, 189, 248, 0.3);
  color: var(--color-accent-blue);
}

.customer-card-reg .reg-card-icon {
  background: rgba(16, 185, 129, 0.15);
  border: 1px solid rgba(16, 185, 129, 0.3);
  color: #10b981;
}

.reg-card-title {
  font-family: var(--font-heading);
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--color-text-heading);
  margin-bottom: 0.5rem;
}

.reg-card-desc {
  font-size: 0.85rem;
  color: var(--color-text-muted);
  line-height: 1.55;
  margin-bottom: 1.25rem;
  flex-grow: 1;
}

.reg-card-features {
  list-style: none;
  padding: 0;
  margin: 0 0 1.5rem;
}

.reg-card-features li {
  font-size: 0.8rem;
  color: var(--color-text-main);
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.4rem;
}

.reg-card-features li::before {
  content: '✓';
  color: var(--color-accent-blue);
  font-weight: bold;
}

.customer-card-reg .reg-card-features li::before {
  color: #10b981;
}

/* Login Strip */
.portal-login-strip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--bg-surface-elevated);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 1rem 1.5rem;
  flex-wrap: wrap;
  gap: 1rem;
}

.portal-login-strip-text {
  font-size: 0.875rem;
  color: var(--color-text-muted);
}

.portal-login-strip-text strong {
  color: var(--color-text-heading);
}

/* Authenticated User Banner */
.user-portal-banner {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: 1.75rem 2.25rem;
  margin-bottom: 2rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 1.25rem;
  box-shadow: var(--shadow-elevation);
}

.user-banner-profile {
  display: flex;
  align-items: center;
  gap: 1.25rem;
}

.user-avatar-badge {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.5rem;
  background: rgba(2, 132, 199, 0.2);
  border: 2px solid var(--color-accent-cyan);
  color: var(--color-accent-cyan);
}

.user-avatar-badge.customer-avatar {
  background: rgba(16, 185, 129, 0.2);
  border-color: #10b981;
  color: #10b981;
}

.user-banner-name {
  font-family: var(--font-heading);
  font-size: 1.25rem;
  font-weight: 700;
  color: #ffffff;
  margin-bottom: 0.25rem;
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.user-badge-role {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  padding: 0.2rem 0.65rem;
  border-radius: 9999px;
  background: rgba(2, 132, 199, 0.2);
  color: #38bdf8;
  border: 1px solid rgba(56, 189, 248, 0.3);
}

.user-badge-role.role-customer {
  background: rgba(16, 185, 129, 0.2);
  color: #34d399;
  border-color: rgba(16, 185, 129, 0.3);
}

.user-banner-meta {
  font-size: 0.825rem;
  color: var(--color-silver-muted);
  display: flex;
  gap: 1rem;
  flex-wrap: wrap;
}

.user-banner-meta span {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
}

.user-banner-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

/* Tabs Navigation for Authenticated Portal */
.portal-tabs-nav {
  display: flex;
  gap: 0.75rem;
  margin-bottom: 2rem;
  border-bottom: 1px solid var(--color-border);
  padding-bottom: 0.5rem;
}

.portal-tab-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--color-silver-muted);
  font-family: var(--font-heading);
  font-size: 0.95rem;
  font-weight: 600;
  padding: 0.75rem 1.5rem;
  border-radius: var(--radius-md) var(--radius-md) 0 0;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 0.65rem;
  transition: all 0.2s ease;
}

.portal-tab-btn:hover {
  color: #ffffff;
  background: rgba(255, 255, 255, 0.04);
}

.portal-tab-btn.is-active {
  color: #38bdf8;
  border-color: var(--color-border) var(--color-border) transparent var(--color-border);
  background: var(--color-surface-card);
  border-bottom: 2px solid #38bdf8;
}

.tab-badge-count {
  background: rgba(56, 189, 248, 0.2);
  color: #38bdf8;
  font-size: 0.75rem;
  font-weight: 700;
  padding: 0.15rem 0.55rem;
  border-radius: 9999px;
}

.portal-tab-panel {
  display: none;
}

.portal-tab-panel.is-active {
  display: block;
  animation: fadeIn 0.3s ease;
}

/* User Complaints History Table */
.user-complaints-card {
  background: var(--color-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: 2.25rem;
  box-shadow: var(--shadow-elevation);
}

.user-complaints-table-wrapper {
  overflow-x: auto;
  margin-top: 1.25rem;
}

.user-complaints-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 0.875rem;
}

.user-complaints-table th {
  background: rgba(15, 23, 42, 0.8);
  color: var(--color-silver-dim);
  font-weight: 600;
  padding: 0.85rem 1rem;
  border-bottom: 1px solid var(--color-border);
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.user-complaints-table td {
  padding: 1rem;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  color: var(--color-metallic);
  vertical-align: middle;
}

.user-complaints-table tr:hover td {
  background: rgba(255, 255, 255, 0.02);
}

.ticket-status-badge {
  display: inline-block;
  padding: 0.25rem 0.7rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.status-new {
  background: rgba(225, 29, 72, 0.15);
  color: #fb7185;
  border: 1px solid rgba(225, 29, 72, 0.3);
}

.status-in-progress {
  background: rgba(2, 132, 199, 0.15);
  color: #38bdf8;
  border: 1px solid rgba(2, 132, 199, 0.3);
}

.status-resolved {
  background: rgba(16, 185, 129, 0.15);
  color: #34d399;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.status-closed {
  background: rgba(100, 116, 139, 0.15);
  color: #94a3b8;
  border: 1px solid rgba(100, 116, 139, 0.3);
}

.empty-complaints-box {
  text-align: center;
  padding: 3.5rem 1.5rem;
  color: var(--color-silver-muted);
}

.empty-complaints-box p {
  font-size: 0.95rem;
  margin-bottom: 1.5rem;
}

/* Auth Modal Overlays */
.automate-auth-modal {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: rgba(8, 12, 22, 0.85);
  backdrop-filter: blur(8px);
  z-index: 99999;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 1.5rem;
  opacity: 0;
  visibility: hidden;
  transition: all 0.25s ease;
}

.automate-auth-modal.is-active {
  opacity: 1;
  visibility: visible;
}

.auth-modal-dialog {
  background: var(--bg-surface-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  max-width: 620px;
  width: 100%;
  max-height: 90vh;
  overflow-y: auto;
  box-shadow: var(--shadow-elevation);
  position: relative;
  padding: 2.5rem;
  animation: modalSlideUp 0.3s ease;
}

@keyframes modalSlideUp {
  from { opacity: 0; transform: translateY(20px); }
  to { opacity: 1; transform: translateY(0); }
}

.auth-modal-close {
  position: absolute;
  top: 1.25rem;
  right: 1.25rem;
  background: transparent;
  border: none;
  color: var(--color-text-dim);
  font-size: 1.75rem;
  cursor: pointer;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
}

.auth-modal-close:hover {
  background: var(--color-accent-glow);
  color: var(--color-text-heading);
}

.auth-modal-header {
  margin-bottom: 1.75rem;
  padding-bottom: 1.25rem;
  border-bottom: 1px solid var(--color-border);
}

.auth-modal-title {
  font-family: var(--font-heading);
  font-size: 1.45rem;
  font-weight: 700;
  color: var(--color-text-heading);
  margin-bottom: 0.35rem;
}

.auth-modal-subtitle {
  font-size: 0.85rem;
  color: var(--color-text-muted);
  margin-bottom: 0;
}

.auth-form-notice {
  display: none;
  padding: 0.85rem 1.15rem;
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  margin-bottom: 1.25rem;
  line-height: 1.5;
}

.auth-form-notice.notice-error {
  background: rgba(225, 29, 72, 0.15);
  border: 1px solid rgba(225, 29, 72, 0.4);
  color: #fb7185;
}

.auth-form-notice.notice-success {
  background: rgba(16, 185, 129, 0.15);
  border: 1px solid rgba(16, 185, 129, 0.4);
  color: #34d399;
}

.auth-modal-footer {
  margin-top: 1.5rem;
  padding-top: 1.25rem;
  border-top: 1px solid var(--color-border);
  text-align: center;
  font-size: 0.825rem;
  color: var(--color-text-dim);
}

.auth-modal-footer a {
  color: var(--color-accent-blue);
  text-decoration: none;
  font-weight: 600;
}

.auth-modal-footer a:hover {
  text-decoration: underline;
}

@media (max-width: 768px) {
  .portal-reg-options-grid {
    grid-template-columns: 1fr;
  }
  .user-portal-banner {
    flex-direction: column;
    align-items: flex-start;
  }
  .user-banner-actions {
    width: 100%;
    justify-content: flex-end;
  }
  .auth-modal-dialog {
    padding: 1.75rem 1.25rem;
  }
}